Safety Center

Review these tips and guidelines for ensuring a positive and safe experience with FaithFundMe.

SAFETY & SECURITY:  The FaithFundMe Team takes your safety and security very seriously. Many measures are taken to ensure a positive fundraising experience for both FaithFundMe users and donors alike. The FaithFundMe community is designed to reward authenticity and transparency during fundraising campaigns. Below you’ll learn more about how FaithFundMe protects its community.

DONATING MONEY:  Donors should only contribute payments to FaithFundMe users they personally know and trust. We’re often asked how a donor can tell the authenticity of a personal cause found on FaithFundMe. Unfortunately there is no way to 100% guarantee that a user’s FaithFundMe donation page contains accurate or truthful information. As such, donors should not make payments to any campaigns or people unless they fully understand and trust the cause presented.

All transactions initiated through FaithFundMe are securely encrypted using PayPal Secure Socket Layer (SSL) technology. A small security indicator, usually a lock icon or green bar, will appear in the web browser you’re using to verify the security of the transaction. To initiate a project on FaithFundMe, all project creators must have a Verified PayPal business account (to apply, please visit: www.paypal.com).

Beware of donation pages that attempt to bypass the prescribed donation method (ie, posting direct links to alternative payment methods). Only complete payments by clicking on the FaithFundMe pledge button found on each FaithFundMe donation page. Please Report to FaithFundMe any pages that request direct payments or users who attempt to contact you to arrange an alternative method of payment.

PROTECTING YOURSELF:   Only donate to people you know & trust. When in doubt, don’t donate.

AUTHENTIC IDENTITIES:  Users are required to display their authentic identities when using FaithFundMe. This helps ensure that donors understand who is collecting the money. FaithFundMe helps communicate account authenticity while protecting users’ personal contact information by leveraging Facebook. Each FaithFundMe user may connect a single Facebook account to their online donation page. In doing so, the user’s name, photo and number of friends is displayed. However, the link to a user’s Facebook profile remains private.

FaithFundMe accounts that fail to meet the above requirement, or attempt to use Facebook accounts that don’t appear authentic (no photo or low friend count) will not be approved for inclusion within the FaithFundMe Search Directory.

Additionally, FaithFundMe donation pages that have not met the Facebook requirement will display a notification message to donors stating that the account has not been Facebook Verified.

RECEIVING MONEY:  FaithFundMe users receive all payments through their own personal PayPal processing accounts. As such, each FaithFundMe user immediately receives each donation into their chosen payment account. All transactions initiated through FaithFundMe are securely encrypted using PayPal Secure Socket Layer (SSL) technology. A small security indicator, usually a lock icon or green bar, will appear in the web browser you’re using to verify the security of the transaction.

Attempting to bypass the prescribed donation method (ie, posting direct links to alternative payment methods) is strictly prohibited by FaithFundMe and will result in account termination.

Please beware of, and immediately report any solicitations made through your FaithFundMe page using the ‘Contact’ feature. FaithFundMe will never contact its users through this method. Do not provide your personal contact information, such as phone number, to anyone that requests it. Ask questions and have a conversation over email if need be. Additionally, exercise caution if you receive offers from 3rd-party fundraising companies or individuals offering personal assistance.

NEVER arrange to personally meet anyone who contacts you through your FaithFundMe page. Report any suspicious activity directly to us.

REPORTING A PROBLEM:  The FaithFundMe Team is extremely responsive and wants to hear from you. Immediately report any problems or concerns directly to us on our Contact Us page.

Message from the US Department of Justice:  If you believe you have been a victim of fraud from a person or an organization soliciting relief funds on behalf of storm victims or have knowledge of waste, abuse, or allegations of mismanagement involving disaster relief operations, contact the National Center for Disaster Fraud toll free at: (866) 720-5721

You can also fax information to: (225) 334-4707 or e-mail it to: [email protected]